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Holiday Income

Friday, December 14th, 2012

Holiday Income? UH… YES, PLEASE!

By Angie Patrick

Massage Warehouse – Spa supplies and equipment provider

Would anyone say, “ No, Thank You!” ?

It is difficult for me to imagine a time these days when anyone would turn down making additional income. During a time when many Americans are making a list and checking it twice, most of us are plotting presents for friends, colleagues, family and friends for gift giving season which is literally just around the corner.

How can you increase your income during this season without selling yourself short? How can you realize your highest earning potential, while still finding time to be merry with friends and family? Can it be done without giving up nights and weekends? YES, it can! In this blog, I am going to give you a few hints as to how to be cure you are gaining as much revenue as possible from other, main-stream- retailers marketing. They have planted the seeds in the minds of the nation; let’s learn how we can harvest the crops.

You cannot turn on the TV without Holiday specials from every corner of retail being blasted on your flat screen. Additionally, banners and pop ups are busily sharing with you news of Door-Busters and Holiday sprints to save money on gifts. How can you use this marketing to your own advantage? Well, it isn’t as hard as you may think! Retailers already have the population in a lather preparing for gift giving season. They start this just after Halloween now, and it is constant until January! If consumers are being plied with this message in every commercial, every store window, every social media banner, every radio ad, and every print publication, then this message is pretty well conveyed. Take your marketing dollars and instead of stressing them out, let your marketing be the answer to holiday stress.

1) Consider Gift Certificates this year! This is money now for work later. Additionally, this is a wonderful opportunity to incentivise your current clients to give the gift of massage! No one, ( and I mean NO-ONE) likes long lines, shopping at 6 am for a deal, spending hard earned on items the recipient may or may not like, crowded lot parking, and buyer’s remorse from buying out of desperation when you cannot find the perfect gift.…If we were to poll, I am confident that the majority of respondents would opt for simpler shopping, less crowds, and items that truly fit the user without worry of incorrect sizes, or taste.

This is where the Gift Certificate comes in. Not only is it an incredibly thoughtful gift, but it is absolutely an endorsement of your skills from your existing client base, provided to those they feel closest to! In the history of marketing, no better accolade can be bestowed upon a business than to be referred to a friend, family member of colleague. Nothing says, “YOU’VE GOTTA TRY THIS, IT’S AMAZING!” like a gift certificate.

Someone thought enough of your skills to not only recommend, but SUPPLY another person with the means to experience your treatment with no strings attached! This is a tremendous vote of confidence in your abilities, and very likely the most compelling bit of marketing out there about your business.

Put these on display in your work space, and also suggest them to clients both in person and on the phone. If you have a client list, < and really, why wouldn’t you? > it makes sense to call and touch base during the Holidays. This will provide you opportunity to do two important things:

a) Provide personalized contact with your clients and remind them you are available for them. Check in and wish them well, and let them know you are looking forward to their next visit.

b) You can also inform them you are selling gift certificates providing the gift of Relaxation and Pain Management, and would like to know if they had anyone on their list they would like to provide this gift. As an added value, offer to mail the certificate with a personalized note in the words of the client along with a holiday card. This is the ULTIMATE time saver for the client, and will allow you to continue to build your prospect lists!

2) Offer up-sell opportunities to your clients during this time of year to provide convenience for your client, as well as additional income for you. This can come in a number of ways; you can offer gift items such as candles, bath salts, scrubs, essential oils, analgesics and more. These, when placed in a well lit, easy to peruse display can provide added income for potentially everyone who visits you this season. Creating pre-made gift baskets with these items in it can be a life saver for a client who has a gift to buy, but has no idea what the recipient needs. EVERYONE needs to unwind! Create gifts and baskets that convey that message.

3) Offer some seasonal treatments your clients may be interested in. Perhaps a peppermint foot scrub at the end of a treatment, or perhaps you can offer a Hot Chocolate Sugar Scrub Exfoliation for the Holidays, Mother’s Day, Valentines, or any other Holiday where women are involved. < women adore chocolate> Be sure your male clientele know you offer these seasonal treatments, because it will make buying a gift certificate even more attractive when they can give the gift of a “Chocolate Indulgence Exfoliation and Massage”. Here I used chocolate as the hook, but be creative! Find and create your own protocols and name them something catchy or interesting. Share this in person, on the phone, and in social media outlets. Put signage in you location announcing these seasonal treatments , a description of the services and their pricing. This is a silent salesman for you, and takes the pressure off of you to offer it to clients. You can simply say,” We are running some interesting Seasonal Treatments this time of year, please feel free to ask about any of them if you would like to try one today. These are also available for Gift Certificates as well.” The client will read, and will ask you questions if they have them or have interest.

Since main-stream-retail has already set the stage for Holiday gift giving, you can certainly pick up the ball and be a hero to those clients in the gift giving frame of mind. Provide them some no stress solutions in a safe and trusted environment, celebrating and sharing the gift they give themselves, and can now share with others; The gift of Wellness!
Happy Holidays!View more of Angie Patrick’s articles at Massage Today.

Separating Business from Pleasure…

Thursday, May 19th, 2011

By Angie Patrick

In the past weeks, I have had two emails asking me advice. In both instances the Massage Therapist is asking me how I would suggest handling friends and family as a client, especially when they sometimes pay less for the same work, and often do not show up for appointments on time.

I can certainly see how having family and friends as massage clients can be beneficial, but then you have to also consider the “dark side” if you have friends and family that really push the envelope and take special allowances because they “know you”. It can put you in a very difficult position indeed and finding a way to salvage the friendship while putting your foot down can be a daunting task.

If you find this is happening to you, and you can read the words above and identify completely, then you need to read below. You can have business and pleasure together, but there have to be some lines of delineation drawn. Once you have these parameters set up, then you should be able to either enjoy working on the friends and family that can respect your position or you can politely cull those who have questionable regard for your livelihood from the herd.

One thing you can do before entering into any kind of “friendly” client arrangement would be to make sure you are crystal clear in your expectations, and that you communicate this to your friend or family. Be sure you take the time to explain while you are so glad you have that person in your world, you also have a massage business to run. Set the ground rules up front about timeliness and cancellations, and set a fair price from the start. If you choose to discount, that is certainly your prerogative, but be sure you stand fast on this. Waffling is weakness, and it is bad business. While you are trying to dance around and save the feelings of a friend, you are spending time on something other than growing your massage business with full paying customers. Be concise and clear from the start and avoid this dilemma.

If you are already in a relationship with a “friendly” client that is wearing on you and you feel you are being taken advantage of, then it is high time for a face to face conversation among friends about your feelings. Honesty, regardless how painful, is always the best policy. Friends and family may not even be aware they are impinging on your professional livelihood, and may well be open to listening and working to make things better.

When you have these conversations, summon your courage and make the following points:

  • You love that person.
  • You want to speak with them about a difficult subject, but you hope the relationship is strong enough to be wholly honest.
  • Massage is not a hobby for you, it is your career.
  • Management of your time is paramount to you and to your practice. When the client runs late, you cannot adjust the remainder of your calendar to accommodate the single late client. You hold this rule with the rest of your massage clients, and you need to have the same hold true for them as well.
  • Because you want them to benefit from massage and from the education you have obtained, you would like to set them up on a regular basis, and for this massage treatment your pricing will be _____________.

If after this conversation, the person is less than understanding of your point of view, and does not see it as a problem, then it may be time to make some hard choices and politely refer them to another massage therapist for treatment. I know that sounds hard to do, but in the long run, it may be best for you, your practice, and your peace of mind. Ultimately, it is up to you how lenient you wish to be with friends and family. You may be able to handle the issue with no troubles! But for others, it is not so easy. Taking some steps at the onset of the relationship can prevent an issue later, and being honest with yourself and your client about expectations and pricing can alleviate misunderstandings leading to angst on your part.

If you have faced situations similar to this, share with us how you worked things out. More people than you may realize find themselves in this boat, and could likely use some additional pointers and tips in how to hand it.

In the mean time, love your family, love your friends, and be sure to draw your lines clearly whenever the twain shall meet.

Other articles on Massage Today.

10 Tips For Spring Cleaning Your Massage Practice

Monday, March 28th, 2011

Look Out, It’s Time to Clean House!
By Angie Patrick

Maybe I am channeling my inner Martha Stewart, or maybe I am just inspired since I saw some semi-icky stuff during a massage recently, but I believe we can all use a checklist to make sure our business, practice, massage room and equipment are up to par and ready for Spring. Here are a few things you can do to help get ready and be out with the old winter grunge and in with the fresh spring air!

1: I know it is hard to remember that people on a massage table can see under your counters or under your side tables…The fact is, this perspective on your practice is often overlooked by massage therapists and employees. You would not believe some of the yuk that can accrue under there like dust bunnies with fangs, cobwebs that look like they were made by a tarantula, and bits of paper and candy wrappers that have missed the broom a few times because they are “JUST” out of reach.

If your client returns week after week, and sees this kind of thing going unchecked, they “MAY” have the impression the entire facility isn’t clean. While it may not be true, does that really matter if the client does not return? Will it help if they tell five people they know your massage practice is dirty? Nope….! So take a moment, get on your massage table, face up, side lying, and face down. What do you see? If you see UNDER SOMETHING, be sure to keep it CLEAN!

2: Check Expiration Dates on all things that can expire. Be sure to check your retail shelves as well as your back bar for anything that may be going out soon. If you have something about to expire, run a special or sale on a treatment requiring that product. If your pale of sugar scrub has a bit left in it, but expires in 2 months, then run a special on sugar scrubs to be sure you get the most for your money!

3: Linen Inspection. “Oh Angie, lighten up… My sheets are FINE! “ Hmmm…..I would not be so hasty! When was the last time you put your massage sheets on a table and got between them? Are they pilling, do they smell or feel scratchy? Are they frayed in any way? Is there an oil stain you have simply stopped seeing, but fresh eyes could pick out in a lineup? Check these things out! Massage sheets are not meant to last forever. In fact, we are in one of the only professions that can really consider sheets a disposable. So take a moment to go through your linens, make sure they smell fresh and are unstained, and are in good working order. Replace sets that have passed their prime. < C’mon, do the math…… let’s say 20 bucks a set, divided by a client a day for two years? Yeah, it’s time to retire them or re purpose them! They have provided you great value!>

Read more at Massage Today.

Massage Therapy as a Complement to Physical Therapy

Thursday, March 10th, 2011

Overview
Although there is much overlap between the fields of massage therapy and physical therapy, current Western practice of each provides a complement to the other rather than duplication of services. Massage therapy encompasses the techniques of touching or rubbing the patient’s body in order to relax the muscles, to enhance circulation or to loosen adhesions. Physical therapy often involves stretching and exercise to rehabilitate injured tissues and restore range of motion. By capitalizing on the strengths of each practice, a complementary treatment can be developed that provides maximum healing in an efficient and effective manner.

History
Historically, many of the activities we commonly associate with either massage or physical therapy, such as rubbing and stretching, were usually practiced together by the same person. In Axel V. Grafstrom’s 1898 “A Text Book of Mechano-Therapy,” he refers to Per Henrik Ling as being the father of the techniques later known as physical therapy. Ling has often been cited as one of the first to use aspects of massage to complement his physical therapy. Massage has been utilized as a key technique employed in physical therapy since its inception.

Physical Benefits
The primary focus of physical therapists is to restore the patient to maximal function, using a series of strengthening exercises, activities and stretching to accomplish the recovery of the muscles. Massage, when used in a complementary capacity, works to create the optimal internal environment for muscle tissue to heal and function through increased circulation and lymph flow, relaxes chronically contracted muscle tissue and may loosen scar tissue adhesions that restrict normal movement. It prepares tissue to respond better to physical therapy treatment.

Psychological Benefits
Massage therapy can further enhance the beneficial effects of physical therapy by helping patients to relax mentally, therefore decreasing stress-related chemicals such as cortisol in the brain and enhancing endorphins and other mood-elevating chemicals. This improved attitude helps patients to relax and respond more completely and with less pain to the treatments provided by the physical therapist. The improved mental outlook associated with massage therapy can also help patients to feel less depressed about their impairments, to be more positive about their ability to recover and to be more tolerant of the healing and rehabilitation process.

 Read more at livestrong.com.

First Annual American Massage Job Fair

Wednesday, March 2nd, 2011

First Annual American Massage Job Fair

By Angie Patrick

Some people spend their whole lives asking in hushed tones, “Why?” I prefer to think of the larger picture and sing loudly in a strong, pronounced operatic voice, “Why NOT?” (with extra emphasis on the NOT for effect).

Just because you have never seen it done, does not mean it shouldn’t be. In fact, I look upon the unknown as just about enough probable cause to take the bull by the horns and take action. If someone does not go first, who will? And if you have the ability, location, contacts, resources, and desire – the only thing holding you back is fear. Fear is a four-letter word. And in this economy, sometimes you have to stop being fearful, and begin to be bold in your thinking and in your processes. What worked before may not be what will work now, and the fear that can surround an unemployed massage therapist is something that can nag and weigh you down when you should be using your energy and talents for healing and helping.

This is the entire drive behind the First Annual American Massage Job Fair being held at the American Massage Conference in Atlanta on May 22, 2011 from 1 p.m. to 5 p.m. This is a ground-breaking event bringing massage therapy employers together to find talent often hidden from view when answering an ad online or in the paper.

The job fair will host many potential employers including schools, spas, chiropractors, franchises and more. It will indeed be the place to find a repository of potential employers ready and willing to talk to you on-the-spot. Our industry believes in the power of relationships, networking, and above all else – human interaction. Meeting potential employers and having a brief moment to make a connection in some way is hugely paramount to a successful application process.

To be as successful as can be at the Job Fair, let me give you a few tips that can help you along in the process.

Job Fair 101

First, understand this is a Job Fair, and it is a cursory meeting to give both parties an opportunity to scope one another out and to make a connection. A full-blown interview will likely not occur this day, but a subsequent call may indeed come and you may be asked back for further interviewing.

Bring many copies of your resume, but only bring a condensed version that pertains to the profession at hand. It should outline your education, your hands-on experience, modalities you know, and any work experience and achievements. If you have been employed in another field as a career before the current, then by all means list it. But, please do not list your part-time, summer, or temp jobs unless they pertain to this industry. Time is limited; let your best assets shine, and avoid having the only thing remembered about you is that you once did a summer landscaping job five years ago.

Be sure to have your 3-minute speech ready to go: “Hi, I am Angie, and I am looking for a job that ____. I feel I can provide ____ to any position, and my availability is ____.”
Be intentional with your words; leave out any: umm’s, errr’s, I-mean’s, or uh’s. These words do not leave a good impression, and are certainly not what potential employers wish to hear at a job fair where time is limited, or any other setting for that matter.

Find your confidence, know what you bring to the table, hold your head high, wear your lucky underwear and get noticed.

Be certain you have gathered business cards from each and every employer, regardless of whether you were able to connect personally or not. If time is waning, leave your resume on the table and pick up a card. You will use this card as part of your contact list and utilize the data on it to follow-up on your resume.

If you are indeed able to get face time with the employer, you will most assuredly want to follow-up after the job fair to thank them for their time and consideration. A handwritten note goes a long way here as it is unexpected and certainly out of the norm. In other words, you will get noticed.

To pre-register for the free Job Fair, visit AmericanMassageConference.com/JobFair to be sure you can get in without waiting in an on-site registration line. In this case, the early bird won’t just get the best worm, they may get the best JOB.

Read more on Massage Today Link

AMTA Releases Massage Therapy Research

Friday, February 18th, 2011

PRESS RELEASE:  The American Massage Therapy Association® (AMTA®) fourth annual summary research on the state of the massage therapy profession indicates both the impact of the poor economy on massage in the past two years and how massage therapists have adjusted their practices. A detailed report focused on the meaning of the research for massage therapy schools was released and discussed today at the AMTA 2011 Massage Schools Summit in San Francisco.

Based on three surveys conducted for AMTA in recent months, and data from government agencies, the research shows the economy is the prime mover of massage therapy.  Indications are that the public embraces the benefits of massage and will increase their usage as the economy recovers.

The percentage of adult American consumers who received a massage between July 2009 and July 2010 went down by four percentage points, from 22 percent to 18 percent, compared to the previous year.  Consumers continue to strongly believe in the efficacy of massage with over 80 percent of them seeing massage as effective in reducing pain and as beneficial to their health and wellness. Twenty-six percent of American adults expected to get a massage in the next twelve months. 

“We are delighted to provide our members, the profession and the public with ongoing research about the state of massage therapy in the U.S.,” says AMTA President Kathleen Miller-Read.  “We now have several years of information that help us all see what is happening in consumer use of massage, how massage therapists practice and how massage schools are functioning.  This information is invaluable to all of us, to help us know how to maintain our practices and how our massage schools can change to reflect the evolving needs of our profession.”

During 2010, massage therapists worked an average of 19.4 massage hours per week, down slightly from 20.4 hours per week in 2009. Including tips, the average therapist earned $41 per hour in 2010 vs. $44.90 in 2009.

Read more at amtamassage.org.

Your Massage Brand: What Is That?

Wednesday, January 26th, 2011

Your Brand: What Is That?

By Angie Patrick

Well, a “brand” is something you see or hear that automatically puts you in mind of what the brand represents. For instance, if you say “Porsche”, you instantly think of luxurious, indulgent, super-fast cars.

When you hear “Band-Aid” you immediately think of wound care and healing. And if someone mentions M&M’s, it is likely you have a Pavlov’s response to salivate at the mere mention of those two letters in conjunction with one another. So in a nutshell, the brand is the thing that is the embodiment of the image and emotion you wish to convey.

So, how does this apply to you? It is certainly easy to think that there would be no need to work to brand yourself as you are a practicing therapist, health care professional, and wellness coach. How do you brand a thing like that? Why would you brand a thing like that? But consider this: by building community awareness for You, Your Practice, Your Talent, Your Care, and Your Professionalism, you are indeed building your brand.

People Purchase Emotion

People make buying decisions based on emotion; pure and simple. They decide on the car they drive based on the emotion it provides, be it exclusivity, frugalness, energy efficiency, or style. They decide on the soap they use based on how the soap makes them feel, first in packaging and second in usage. They decide on which doctor they wish to see based on referral, and then stay with them based on a confidence they feel in the doctor’s ability to fulfill their health care needs.

Presentation and Image

The same is true for you. It all begins in how you present yourself within your community. Let’s say you are working a charity event and you are networking and providing a free 5-minute chair massage as a sample of your talent in return for a lead. The manners in which you handle yourself, present yourself, treat your client, and follow through with your leads differentiate you from others. You may have a catchy name for your practice, or maybe you just go by, “Insert Your Name Here”, LMT. In either case, you want the end user (your client) to have an immediate feeling of confidence, calm, and overall assuredness in your ability to care for their needs.

Your branding is something that can help you stand out among your peer group. For instance, your appearance is the first thing people will notice about you when you are seen in the community representing your practice. Consider wearing clothing appropriate for the field you represent. Ratty jeans and a tank top, while perhaps cute, may not represent the level of professionalism you are hoping to convey. Consider the attire as part of your branding. A polo or dress shirt with your name embroidered on it, and business cards with the same font and logo work in tandem to present a two-fold presentation of professionalism.

Value and Experience

Whether or not you like it, anything for which people pay money in exchange – is a commodity. People want the best value for the money they spend. Additionally, people want to know what they are paying for is worth the money they spend, so price point is not always the deciding factor.

For many therapists, pricing below your main market competitors is the whole marketing strategy. And while there is some appeal in this whole approach, it can have an adverse reaction by making your service seem less than up to par with your competitors. Be careful if you are depending too much upon this marketing philosophy.

Make a Lasting Impression

Another way to set yourself apart from the rest is to make follow-up calls or e-mails to check on your client on the day after their visit. A therapist, who shows genuine concern for the client by taking the time to either personally call or have one of the staff call to check on the well-being and overall feelings of the client 24 hours after a massage – is service no one expects; and it can certainly go a very long way towards making the kind of impression and emotion you want your clients to have about you. Simply put, you want them to know you care about them. They want to feel as if they matter to you as a person, and they are not cattle herded through an office for the sake of driving revenue. Again, it is a shining example of how it is emotion that keeps people loyal to a brand.

Branding is not something relegated to the bigger retailers and service providers; it is something that pertains to each an every therapist who receives payment for the therapy they provide. It boils down to the proper perception first, then you give them a dose of your talent and they are yours! All of it can be summed up in just a few words. “People want to feel good, they come to you to feel better, and your service can make them confident they have chosen the best therapist for their needs.”

Read more on Massage Today Link

CranioCradle FAQ

Friday, December 3rd, 2010

What is the CranioCradle?

The CranioCradle is a versatile, easy to use massage tool that provides quick, effective relief of stress, tension and pain in the body. This is a great home therapy tool as well as an extra set of hands during a massage therapy session.

What is the CranioCradle made of?

The CranioCradle is made of integral skin polyurethane foam. This soft, compressible foam is similar to memory foam with a protective coating and is 100% recyclable.

How do I clean the CranioCradle?

You can clean the CranioCradle with warm water and liquid soap or with a household sanitizer.

Can I heat or freeze the CranioCradle?

You should not heat or freeze the CranioCradle as it may damage the foam.

Should I use the CranioCradle on a hard or soft surface?

The CranioCradle is best used on a soft surface such as a bed, sofa or massage table for most applications. For trigger point release, it is best to use the CranioCradle on a hard surface such as the floor to provide more pressure.

How long do I use the CranioCradle?

The amount of time you should use the CranioCradle varies, but generally 5-10 therapeutic minutes is all you’ll need.

Will the CranioCradle be damaged when it compresses during use?

The compression of the CranioCradle during use will not cause damage to the tool. The design of the CranioCradle allows it to compress during use and then return to its original shape within seconds after use.

How do I use the CranioCradle?

The CranioCradle can be used under the back of the head, neck and body at specific locations. The CranioCradle can also be used for trigger point release. Instructional videos are available on the CranioCradle Product Page.

CranioCradle

The Soma Institute to Provide Clinical Massage Therapy at the Bank of America Chicago Marathon

Thursday, October 7th, 2010

CHICAGO–(BUSINESS WIRE)

The Soma Institute will provide Sports Massage to participants in the Bank of America Chicago Marathon. Soma has provided Clinical Massage Therapy at the Chicago Marathon for the past eight years.

In addition to those students who will be providing Sports Massage within the Main Hospitality Area, approximately 30 Soma students will be selected to work in the Main Medical Compound based on the set of criteria established by Mike Hovi, the Program Director of The Soma Institute and President of the Illinois Chapter of the American Massage Therapy Association.

It’s amazing to me how students react when they see real pathologies that they have only discussed in class,” states Hovi. “It’s a real eye-opener for the students and for the instructors training them.”

Hovi has spearheaded Soma’s efforts in providing its students with real-world, hands-on experience. He has brought Soma students to the Chicago Marathon ever since Soma began volunteering for Chicago events in 2002. It’s an example of Soma’s long-term Commitment to Excellence and its efforts to build public awareness of the health and sports performance benefits of Clinical Massage Therapy.

Link

Corporate Responsibility

Wednesday, October 6th, 2010

By Angie Patrick

People often throw this term around, and we hear it in the media quite often: businesses claiming greater responsibility for the community they serve and the environment that surrounds them.

But what does this really mean?

Well, I am in no position to speak for other companies out there. I am not a high priced business analyst who has metrics and measurements that define what these words should mean. I am, however, someone who is lucky enough to work with a company that does so much to give back and support the industry we depend upon as well as make changes to our marketing practices to reflect a greener and more eco friendly way of doing business.

In my eyes, our community of Complementary and Alternative Therapy Practitioners are a somewhat finite group. This group is focused on wellbeing for the mind, body, spirit, planet, and wallet. Our company is also focused on these aspects of wellbeing, and works diligently to contribute towards growth and empowerment in the following ways:

From a marketing perspective, we have reduced the number of catalogs being produced and mailed and have begin a new era for Scrip Companies by implementing an E-Catalog online at Massage Warehouse. This helps alleviate paper waste, and allows us to better streamline order entry, saving time and energy.

We produce more email outreach blasts to inform our clients of the great deals and offers we have going on to reduce the need for flyers and mail outs, thus reducing the use of paper, postage and energy in production.

In our warehouse, we utilize Blown Air Bag technology to utilize as packing material. This eliminated “peanuts” which take eons to degrade in landfills, as well as paper or other packing materials which waste our biological resources.

In our private brands, we continue to create greener products like out Lotus Touch Organic Naturals line, and we work to bring in and showcase products made with green manufacturing practices and utilizing raw materials that are renewable and sustainable. See our GREEN AWARE symbol in our catalog and on our website.

And from the industry perspective, we are involved in several projects which bring a higher standard of participation and awareness throughout the community for Massage Therapy Research, Professional Grade Products, and utilizing Social Media as a means of marketing, which is an extremely eco friendly manner to promote your business.